If your order is successfully completed, we will send you an "Order Completion Email (automatic email)" to the email address you entered when placing your order.

If you do not receive the email, please check your spam box. If you are using a carrier email service (ezweb/softbank/au/docomo, etc.), the email may be blocked by the carrier and you may not receive the email. Please make sure to set the following email addresses to allow receiving emails in advance.

Auto-send email address: (info-plustalk@arukasplus.jp)

If you register an account in advance, you can check the status of your order on your My Page on the site.

*It may take some time to send the email.

*If you believe you have specified the wrong email address, please contact us using the inquiry form.

*If you have registered an account, you can also check your order history on your account page.

Due to the specifications of our order system, we are unable to change your order once it has been confirmed. (However, we can accommodate your request if you contact us immediately after placing your order.)

If you wish to exchange an item for a different size or color after completing your order, you will need to cancel your order and purchase the desired item again.

If you wish to cancel, please contact us using the inquiry form .

*Please note that the product may be sold out before you can place another order.

*We may not be able to accept order cancellations depending on the items you order, such as items that cannot be canceled.

We do not accept cancellations due to customer convenience. For details, please see our refund policy .

Due to the specifications of our order system, we are unable to cancel part of your order.

Please note that the item will be reserved when your order is completed, and adding the item to your cart will not reserve the item.

You can change the delivery address before the product is shipped.

Please contact us using the inquiry form with the updated shipping information as shown below.

*Please be sure to enter the relevant order number in the "Order Number" field of the inquiry form.

<Please note> We will check the shipping status of your item after receiving your inquiry.

Depending on the timing, changes may not be possible as the product may already be in the process of being shipped.

Please check the shipping company and waybill number (tracking number) listed in the order completion email, and contact the shipping company's sales office to request a change of delivery address.

■ Regularly sold products

Your order will be shipped within 3 to 7 business days (excluding weekends and holidays) from the day after your order is confirmed.

From shipping to arrival

Standard shipping: 5 to 7 business days

*Please note that this does not include the day of ordering.

*If a product is found to be defective, we will exchange it for a non-defective product. In that case, there may be a delay in delivery. Please note in advance.

■Multiple purchase items

We will do our best to ship the items together, but delivery times may vary depending on the manufacturer's situation.

*Please note that delivery may be delayed due to production circumstances.

■Notes regarding shipping: Business days are weekdays, excluding Saturdays, Sundays, and holidays.

Please note that we do not ship products outside of business hours.

- Regarding temporary closures such as Obon, Golden Week, New Year's holidays, etc., we will announce them on the top of our website and on social media.

・As this is an international flight, you cannot specify a delivery date. We can only accept requests for express delivery.

・As soon as the shipping procedure is completed, we will send you an email notifying you of the shipment.

・The arrival date of regular shipping is subject to the delivery schedule of each delivery company, so we cannot control it. Also, if there is a delivery delay, we cannot guarantee anything, so if the date you will wear it is decided, please be sure to contact us before ordering and use the rush delivery service.

・Due to road traffic conditions and natural disasters, the arrival date may be delayed. Also, delivery to remote islands may take some time.

・Please make sure that you have filled in the address, building name, and room number correctly. Please note that we cannot accept redelivery or refunds if we are unable to contact you after shipment due to an incomplete address.

We will ship your order within 7 business days after your order is completed or your payment is confirmed, however, the delivery time may vary depending on the production situation.

*If you purchase multiple items, they will be shipped together with the item that is scheduled to ship later.

Due to the specifications of our order system, products are shipped according to order number.

Please note that we cannot combine products with different order numbers.

Standard shipping costs are 1,100 yen for purchases of less than 20,000 yen within Japan. Free for purchases of 20,000 yen or more.

If you would like your order shipped to a country other than Japan, please contact us using the inquiry form .

Please note that we may need to discuss shipping costs for deliveries to remote islands.

If you would like to specify a date and time when ordering, please specify a date.
If you want the earliest possible date, you cannot specify a date and time.

Normally, your package will be tracked and delivered to you within 5-7 business days after we notify you of the shipment.

Depending on the flight situation, it may take 1-2 days.

Payment can be made by credit card, PayPay, Paypal, Apple Pay, and Google Pay.

Please see below for details on each payment method.

■Credit card payment

VISA / Master card / AMEX are accepted.

■Apple Pay / Google Pay / Paypal

You can make payments using the credit card information registered with each service.

■Payment is completed at the same time as your order.

If you have not received an order completion email and are unsure whether your order has been completed correctly, please contact us using the inquiry form.

Due to the specifications of our order system, we cannot change the payment method once it has been confirmed.

If you would like to change to a different payment method after completing your order, please contact us using the inquiry form.

*Please note that the product may be sold out before you can place another order.

*We may not be able to accept order cancellations depending on the items you order, such as items that cannot be canceled.

Regardless of which payment method you choose, due to the specifications of our payment system, you will be required to pay for each order number.

Due to the specifications of our order system, we are unable to accept changes to the billing address, name, address, or phone number. Thank you for your understanding.

If you would like to return an item, please apply for a return or exchange using the " Contact Us" form .

Once your application has been accepted, we will provide you with information on how to return the item if you wish to return or exchange it.

However, please note that we cannot accept returns or exchanges if the following refund policy applies.

Please note that you will be responsible for shipping costs when returning or exchanging items. Please check the refund policy for conditions under which returns or exchanges are not permitted.

We will accept exchanges for unused items if the size does not fit.

Please contact us via the inquiry form within 5 days of receiving the product.

There is no designated shipping company for returns. Please be sure to use a shipping method that allows tracking (a method that leaves you with a copy of the shipping slip).

*If you are sending by mail, please use Yu-Pack or Letter Pack.

When returning an item, you may use a box other than the original box.

*When returning an item, please be sure to include all accessories that came with the product.

*We are not responsible for any accidents or troubles such as damage or loss that occur after the return procedure.

We pay close attention to the quality of our products, but if the product is damaged or soiled, we apologize for any inconvenience, but please contact us via the inquiry form within 5 days of receiving the product.

*Even if you think the product is defective, it may not be defective due to the characteristics of the product or the sewing process. We apologize for the inconvenience, but please contact us with a photo of the problem area. We will make a judgment on the matter.

*If we are unable to exchange the item due to sales conditions, we will provide a refund.

*After checking the photos of the relevant areas, if we determine that the item has fraying or scratches that do not interfere with wearing it, we will not be able to accept returns or exchanges due to product defects.

If you receive a product that is different from your order, we apologize for any inconvenience, but please contact us via the inquiry form within 5 days of receiving the product.

We will have a specialist check the item and send you the correct product as soon as possible.

*If we are unable to exchange the item due to sales conditions, we will provide a refund.

When creating product pages, we make every effort to reproduce the actual colors through color correction, but the colors may appear different depending on your monitor environment and settings.

Also, the color of the product will vary depending on whether you view it under fluorescent lights indoors or natural light outdoors, so we would appreciate it if you would take the shooting environment into consideration when viewing the product.

Detailed sizes are listed on each product page. If there is no size listed, please contact us.

The materials are listed on each product page.

If there is anything not listed or if you have any questions about the product details, please contact us in advance.

Generally, the products we handle will be out of stock and discontinued within about a month of being listed.

Many items are sold out after one season or one production run, so we recommend purchasing any items you are interested in as soon as possible.

In addition, the stock numbers listed are synchronized with the latest stock numbers on the brand's side, but older items listed in order are not synchronized, so there is a high possibility that they may be out of stock.

Please enter the coupon code (discount code) you wish to use in the "Coupon Code" field on the payment screen.

If you cannot apply the coupon, it may be due to the following reasons:

- The half-width and full-width alphanumeric characters are different

- Unnecessary characters or spaces

- The coupon has expired

- You are ordering a product that is not eligible for the coupon If none of the above applies, please let us know the [coupon code] and [product name you wish to order] via the inquiry form .

Coupons cannot be applied after your order has been confirmed.

Please note that if you cancel an order that has been used with a coupon, you will not be able to use the same coupon on a different order.

You cannot use multiple coupons on one order.

Unfortunately, we are unable to provide gift wrapping.

In addition, we do not provide message cards, etc. However, you can specify the recipient's address as the delivery address.

Business hours are from 10:00 to 18:00 on weekdays. We cannot respond to inquiries outside business hours, such as on weekends and holidays.

Please be aware of this in advance. In order to keep a record of communications with customers, support is provided via email or chat.

Please note that we cannot respond over the phone.

*Please note that we will post announcements regarding closures during the Obon, Golden Week, and New Year holidays on the top of our website and on social media.

Please contact us via the inquiry form .